If you don’t answer the first call, the clinician will call you one more time in the next 10 minutes. If the clinician can’t reach you after two calls, they won’t be able to complete your consultation. The caller ID might read "Spam likely" or "unknown caller". Please turn the spam blocker off on your phone to ensure the clinician can reach you. If you miss both calls, you can call the hotline at 833-273-6330 and request a new consultation.